Focus on Quality—Every Single Time!

Every board member, staff member, and volunteer at Community Health Partners adheres to the organization's commitment to quality. CHP's motto is "Every Single Client. Every Single Time." CHP's culture, resource allocation, and internal structures reflect this commitment, ensuring that our patients receive the best health care available. The emphasis is on excellence in all services with evidence-based practices providing the backbone to this philosophy.

CHP continuously monitors many aspects of management, its Pillars of Excellence as listed below. CHP generates and responds to monthly reports in these areas in addition to annual reporting required by various funding sources and legal/regulatory agencies.

CHP also participates in national, progressive efforts in the areas of Diabetes, Cardiovascular Disease, Depression, Access and Redesign of Care, Oral Health Initiatives, and a pilot study to examine excellence in Self-Management Support. If, through regular data collection, we discover areas of concern, process changes are initiated in these areas. Additionally, any organizational team or individual staff member is empowered to improve processes at any time if systems appear to be performing at less than optimal levels.

The following is a brief summary of the data collection efforts currently underway at CHP. The Balanced Score Card reflects many measures each month, serving as a snapshot of improvement initiatives and focusing on areas of strategic importance.

Reports

Balance Scorecard

Annual Report

The goal with quality improvement is to achieve excellence in practice through the following goals: