Frequently Asked Questions

How does the sliding scale work?
Patients bring in proof of income, usually three consecutive paycheck stubs or the most recent tax return for everyone in their household that brings in income. For patients without this documentation, our administrative staff can assist you. Once a patient’s income is established, our staff can determine which sliding scale category you fall into and then calculate the discount you are eligible to receive.

Are you a free clinic?
No. We believe in all patients contributing toward the cost of their health care. However, you will never be denied care based on not being able to pay at your time of visit.

What if I need to be referred to a specialist?
Our clinics have extensive arrangements in place with both local and regional specialists and can assist you in accessing this care.

Sometimes I feel like my life is falling apart. Who can I talk to?
Both of our clinical sites have full-time behavioral health experts and case managers available to help with problems our patients may have. You can schedule an appointment with them or just ask to talk to any member of the clinic team at any time.

My medicines are so expensive. Can the clinics help?
Yes. For patients of our organization, we have several different options to assist with expensive medicines. Tell your health practitioner while at the clinic that you would like help with your medicines.